FAQ

QUESTIONS

Returns and Exchanges

Unfortunately, we no longer accept exchanges. We will provide you a refund upon receiving the item(s). Feel free to re-purchase the item(s) again once the funds have been returned to your account.


Please allow 1-2 weeks for returns and exchanges to be processed. When your order has been refunded, it may take between 3-7 business days for the money to appear back in your account.

When will I receive my order?

Orders are processed and shipped within 7-10 business days in our warehouse, unless otherwise noted in the product description, or if there is a pre-order item in your purchase. Estimated delivery times apply after your order leaves our warehouse and depends on the shipping method you selected. We will email you tracking information once your order has shipped.

Items are sent by USPS (United States Postal Service), DHL, FedEx, or UPS (United Parcel Service). Please note that a different carrier and service method may be selected at the time of fulfillment and a notification with the actual carrier will be sent via shipment confirmation email.

Orders received over the weekend and on holidays will be processed the following business day. We will notify you if any item cannot be shipped within 30 days and you will be given the option to cancel your order.

 

•CHANGE OR CANCEL MY ORDER

We are unable to change your order after it has been placed. If you wish to change your order, it will be processed as a cancellation and a refund will be issued. You will then be able to place a new order for the correct merchandise.

To cancel an order, contact customer service no later than 24 hours after purchase.

We are unable to change or cancel an order once it has been shipped.

When your order has been refunded, it may take between 3-10 business days for the money to appear back in your account.